Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
Find answers to the most common questions about shopping with Rigi Publication.
đ Orders & Shopping
1. How do I place an order on Rigi Publication?
Simply browse our collection, select your desired book, and click âAdd to Cartâ. Once youâre ready, proceed to checkout, fill in your delivery details, choose a payment method, and confirm your order.
2. Do I need an account to order books?
You can place an order as a guest, but creating an account allows you to easily track orders, view purchase history, and receive special offers.
3. Can I edit or cancel my order after placing it?
Orders can be modified or canceled before they are shipped. Once dispatched, the order cannot be changed. For help, contact us at support@rigipublication.com
.
4. How can I track my order?
Once your order is shipped, youâll receive an email or SMS with a tracking link to monitor your delivery in real-time.
đ Shipping & Delivery
5. What are your shipping charges?
We offer free or low-cost shipping depending on your order value and delivery location. The exact shipping charge is displayed during checkout.
6. How long does delivery take?
Delivery usually takes 3â7 business days within India. International delivery times may vary based on the destination and courier service.
7. Do you deliver internationally?
Yes, we deliver books worldwide. International shipping costs and delivery times will be shown at checkout.
8. What if I donât receive my order?
If your order hasnât arrived within the estimated time, please contact our support team with your order ID. Weâll investigate and provide an update right away.
đł Payments
9. What payment options do you offer?
We accept secure online payments through Razorpay (Cards, UPI, Net Banking, Wallets, PayPal, etc.) and also offer Cash on Delivery for eligible locations.
For more details, visit our Payment Methods
page.
10. Is it safe to pay online?
Yes. All transactions are processed securely using Razorpayâs PCI-DSS compliant gateway. Your card details are never stored on our servers.
đ Returns, Refunds & Cancellations
11. What is your return or refund policy?
If you receive a damaged or incorrect book, you can request a replacement or refund within 7 days of delivery. We do not accept returns for eBooks or digital downloads.
12. How do I request a refund?
To request a refund, email us at support@rigipublication.com
with your order ID, payment proof, and issue details. Approved refunds are processed within 5â7 business days.
13. Can I return an eBook?
No, eBooks and digital products are non-returnable once downloaded, as they are considered final sales.
đ Products & Availability
14. Are all books original and new?
Yes, we only sell 100% original and authentic publications directly from authors and verified distributors.
15. What if a book is out of stock?
If a book is out of stock, you can click âNotify Meâ on the product page. Weâll email you once itâs available again.
đ€ Accounts & Support
16. How do I create an account?
Click on the âSign Upâ button on the top-right corner, fill in your details, and create your account instantly.
17. I forgot my password. How can I reset it?
Go to the Login page and click âForgot Password?â. Youâll receive a password reset link on your registered email.
18. How can I contact customer support?
For any assistance, feel free to reach out to our friendly support team at:
đ§ info@rigipublication.com
Weâre available Monday to Saturday, 10:00 AM â 6:00 PM (IST).
19. Do you offer bulk or institutional orders?
Yes! We provide special discounts for bulk, library, or institutional orders. Please contact us directly for a customized quote.
20. Do you publish or promote authors?
Yes, Rigi Publication also assists independent authors with book publishing, printing, and distribution. Contact us to learn how we can help publish your work.